Excellentia69 Special Services Limited

Complaint, non-conformance and material assessment services, including expert witness and expert advice services:

Martin Hardwick (Executive Director) is an accomplished director with over 30 years’ experience of working within both industry and trade associations, holding senior positions within major construction materials companies.

He has specialist civil/structural engineering qualifications in concrete design and construction and is a Member of the Institute of Concrete Technology, Member of the Concrete Society and a Member of the Chartered Management Institute. He also holds six sigma black belt certification, RoSPA H&S certification and is a registered BSI Associate Consultant accredited for BS EN ISO 9001 (Quality), BS EN ISO 14001 (Environmental), BS ISO 45001 (H&S), BES 6001 & BS 8902 (Sustainability & Responsible Sourcing) consultancy, as well as concrete and aggregate specific standards such as, but not limited to, EN 206, BS 8500-1&2, EN 773-1, EN 12620, EN 13242, EN 13139, EN 13043 and many more. He also holds BS EN 30011 auditor certification and all professional concrete technology qualifications.

Expertise alone is not enough. The best expert witnesses are able to masterfully convey their knowledge in the courtroom. The most impactful expert witnesses engage judge and jurors alike, and earn their trust by delivering testimony with clarity, confidence, and credibility. As leaders in the following disciplines, we can assist you as either an expert witness or in dealing specifically with a complaint and defending your position in order to prevent court action being taken.

We can provide in-depth technical argument and factual interpretation of events (i.e. arsing from complaints and/or non-conformance events), including root-cause analysis and suggested remedial actions for all parties. Our areas of expertise are:

  • Concrete, asphalt, render, mortar & aggregates,  standards compliance
  • Technical investigation, analysis and report writing (concrete structures, products and their constituents)
  • Contract requirements - Tender/quotation/specifcation assessment and compliance
  • Site related issues (construction/in-situ problems)
  • Defect identification (root cause investigation and rectification)
  • Complaint and dispute resolution (client, contractor, supplier and/or other parties)
  • Management system standards compliance (BS EN ISO 9001, BS EN ISO 14001 & BS ISO 45001)
  • Factory Production Control (FPC) systems and compliance
  • Expert witness services, court representation for clients or as an expert witness for the court
  • Letter writing
  • Advice

 We are here to help and would be very pleased to discuss your specific requirements at your convenience…